FREQUENTLY ASKED QUESTIONS

How do I contact you when I have a question about one of your products or services?

Email - Please contact our Customer Service department with any concerns or questions about our publications and products. Please include your mailing address and zip code in your message so we can access your account.

Regular Mail - If you prefer using the good ol' Post Office,
drop us a line at:

Jerry Baker
P.O. Box 805
New Hudson, MI 48165-0805

Call Toll-Free - To order any of our publications or products via telephone, call us toll free at:

1-800-888-0010
Monday - Friday, 9:00 a.m.-5:00 p.m., Eastern Time

To speak to a Customer Service Representative, call us toll free at:

1-800-336-5885
Monday - Friday, 9:00 a.m.-5:00 p.m., Eastern Time

Fax - To order or request product information by fax, send your order or request to:

1-248-437-3884

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How do I return a Free Preview Book Offer?

We want you to be completely satisfied with any book you order from us, and all are backed by our No Risk Guarantee. If, after previewing the book, you decide to return it, just follow the simple steps under our Easy Returns - there's no muss, no fuss, no risk - we'll even pay the return postage!

What if a product arrives damaged?

Report any damaged or defective shipments to our Customer Service Department via any of the methods listed above. We'll initiate your claim and arrange to have the product returned to us, at no cost to you.

You must hold the original box, packing materials and damaged merchandise, or the carrier will not honor the claim.

What if I'm not satisfied with one of your products?

If any* one of our products fails to meet your expectations for any reason, you can return it for a replacement, exchange, or refund (excluding delivery charges) for up to 90 days following receipt of the item. Returns made after 90 days will only be exchanged for the same item. Please follow the return instructions on the back of your invoice.

*DVDs are not returnable unless defective.

What if I've already paid for or returned the book or product, and then get another bill in the mail?

Just mark "Paid" or "Returned" on the invoice, return it to us, and we'll take care of the rest.

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OUR UNCONDITIONAL GUARANTEE

We work hard to bring you the best home, health, and garden products and publications available anywhere. We are fully confident that you'll love everything you get from us. At Jerry Baker, if you're not satisfied, we're not satisfied—it's that simple. We stand behind all of our products 110%!

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GARDENING & LAWN QUESTIONS?

If you have a lawn, garden, or plant problem, please take a moment to look at our Tips & Tonics. Here you'll find answers to many of the most common lawn and garden problems, as well as many of Jerry Baker's most popular tips and tonics for lawn, garden, trees, and shrubs. And, we urge you to always follow safety first when using our tips and tonics.

Can't find the answer to your problem here? We recommend contacting your local USDA Service Office or the County Agriculture Extension Office where you can receive answers to your lawn, garden, and plant questions specific to your geographic location. While we are pleased to answer any questions you may have concerning any of our products or books, we're sorry, but we're unable to provide answers to individual requests about general lawn or garden care.

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PRODUCT AVAILABILITY

Most of our products are in stock and readily available. When an item is no longer available, it will be removed from the web site as soon as possible. If your order includes one or more items that are no longer available, your credit card will not be charged for them, and you will be notified by email. If a product is out of stock, or is unavailable for sale in your state, a customer service representative will notify you via phone or e-mail.

To keep our prices low and to offer you the best possible deals, most of our larger products are shipped directly from the manufacturer. These products are usually shipped within 48 to 72 hours of receipt of your order, but because they are not leaving our warehouse, delivery may take 2-3 weeks.

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SHIPPING & PROCESSING FOR U.S. CUSTOMERS

All product (non-book) orders are subject to a shipping and processing charge based on the chart below. Our shipping and processing charge is intended to compensate our company for the services we provide, which enable you to enjoy the convenience of home delivery and selection. It includes the cost of processing your order, handling and packaging the product(s) you have purchased, delivering them to you and/or to the recipients you designate, processing returns, and overhead costs associated with these services. It does not only reflect the actual shipping charge we incur.

*Per Delivery Address
**Continental U.S. only. Contact our Customer Service for Shipping & Processing charges to addresses outside the continental U.S.

Orders are shipped standard ground delivery. Most non-book products are shipped from our warehouse within 48 to 72 hours, but please allow 5-12 business days for delivery. Most of our larger products are shipped directly from the manufacturer. When this is the case, the product is usually shipped within 48 to 72 hours of receipt of your order, but because they are not leaving our warehouse, delivery may take up to 2-3 weeks.

Our books, DVDs, and Special Reports may be available for shipping to Alaska or Hawaii, or other areas outside of the continental U.S. Please contact Customer Service by email, fax, or by phone toll-free, 1-800-888-0010 with your questions.

SHIPPING & PROCESSING FOR CANADIAN CUSTOMERS

In placing your order, you hereby authorize Jerry Baker to appoint a Canadian customs broker to act on your behalf to obtain customs clearance of your merchandise and remit applicable duties and taxes to Canada Customs and Revenue Agency. Amounts received by Jerry Baker for duties and taxes are accepted on your behalf, for the broker.

In returning merchandise to our Canada address, you irrevocably authorize the Canadian customs broker to submit a claim for duties and taxes to Canada Customs and Revenue Agency on your behalf and to receive, endorse, and deposit all such refunds. Jerry Baker will refund the purchase price together with the duties and taxes directly to you, our customer.

At this time, we offer our books and Hose-End Sprayers for shipping into Canada.

Orders are shipped via Canada Post/United States Postal Service. Please allow 6-8 weeks for delivery.

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EMAIL PROMOTIONS & NEWSLETTERS

From time to time, we'd like to send you information about specials we are running, new features, and timely topics to keep you on top of what's going on. If you would prefer not to receive email from us, we'll be happy to take your name off of our list. To remove your name, you may either use the link that is included on each of the promotional emails we send, or you may click here. You may also use this link to update the email address to which you wish information sent. If you are not interested in receiving special offers from other companies, you may simply send an email to our Customer Service department, or call our toll-free Customer Service number, 1-800-336-5885.

At Jerry Baker, we respect our customers and their right to Privacy, both online and off. We believe your personal information is confidential, and should be kept confidential.

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SECURITY

You can feel safe and secure when ordering products from us. Internet security has gotten a lot of bad press, and for some folks, it has been a little scary. We take your security concerns very seriously, so you can be confident that your personal and financial information is safe with us.

Why do we collect your information? Gathering this information allows us to process orders, personalize your shopping experience, and inform our customers and email subscribers of special offers and discounts.

What information do we collect? When you place an order, we collect the following information: your name, telephone number, email address, credit card billing information, relevant promotion or catalog codes, and, if relevant, the recipient's name, address, and phone number. The information entered is collected even if you cancel or do not complete an order.

How is my credit card information transmitted over the Internet? Our web site encrypts (or scrambles) your credit card number prior to transmission over the Internet using industry standard secure socket layer (SSL) encryption technology. For SSL to work, you must use an SSL-enabled browser. Most available browser version 3.0 and later, support SSL.

However, no transmission of data over the Internet, or any other public network, can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information when we receive it, we cannot warrant the security of information you transmit to us. For more information on how we safeguard your personal information, please read our Privacy Policy.

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CORPORATE INFORMATION

The following contact information is for all non-customer related business:

Administrative Address

American Master Products, Inc.
d/b/a Jerry Baker
53400 Grand River Ave.
P.O. Box 805
New Hudson, MI 48165

MANUFACTURERS' WARRANTIES

Shop with confidence: Because Jerry Baker is an Authorized Retailer for every product we sell, any limited warranty on a manufacturer's product will apply when you purchase it from us. It is important to thoroughly understand your product's warranty! A free copy of the manufacturer's limited warranty may be obtained by writing to: Warranty Information, Jerry Baker, P.O. Box 805, New Hudson, MI 48165.

Please contact the appropriate manufacturer directly for all warranty and repair issues. Most manufacturers' warranties are "over-the-counter" warranties. This means that if something should go wrong with the unit, the purchaser is responsible for transporting it to and from the manufacturer. We recommend shipping via insured UPS or FedEx and calling the appropriate manufacturer prior to shipping any merchandise to obtain any required Return Authorization or Service Authorization numbers for your warranty or service claim. Jerry Baker does not extend or modify manufacturer warranties in any way and is not authorized by any manufacturers to perform any warranty claim or service.